Accountancy
98 Agriculture, Fishing
2 Finance, Insurance
92 Call Centres
1 Catering & Hospitality
74 Construction, Property
117 Customer services
83 Defence/Armed Forces
63 Education
0 Electronics
57 Engineering, Manufacturing 146 Graduate, Trainees
47 Healthcare & Nursing
92 Human resources
73 IT & Internet
400 Legal
62 Management consultancy 65 Marketing, Advertising, PR 68 Media, Creative
7 Non-profit, Charities
0 Public sector & Services
9 Recruitment sales
61 Retail, Wholesale
74 Restaurant & Food Service 6 Sales
128 Science
20 Secretarial, Administration 25 Security
0 Senior appointments
11 Telecommunications
5 Transport, Logistics
7 Travel, Leisure, Tourism
24 Other
62
| |
Accountancy
0 Agriculture, Fishing
0 Finance, Insurance
0 Call Centres
0 Catering & Hospitality
0 Construction, Property
0 Customer services
0 Defence/Armed Forces
0 Education
0 Electronics
0 Engineering, Manufacturing 0 Graduate, Trainees
0 Healthcare & Nursing
0 Human resources
0 IT & Internet
0 Legal
0 Management consultancy 0 Marketing, Advertising, PR 0 Media, Creative
0 Non-profit, Charities
0 Public sector & Services
0 Recruitment sales
0 Retail, Wholesale
0 Restaurant & Food Service 0 Sales
0 Science
0 Secretarial, Administration 0 Security
0 Senior appointments
0 Telecommunications
0 Transport, Logistics
0 Travel, Leisure, Tourism
0 Other
0
| |
|
|
Section: IT & Internet Vacancy 492 |
Post:3rd line Technical Support, Global Support Group
|
Salary contractual |
| |
Requirements and conditions |
Age: |
Has no value
|
Gender |
Has no value
|
Education: |
no
|
Work schedule: |
Has no value
|
Work place: |
Leeds
|
The announcement text: |
3rd line Technical Support, Global Support Group £24-30k p.a. + bonus + benefits This 3rd line support role is responsible for the provision of the highest levels of product expertise within our client`s technical support group and to act as a common escalation point for technical issues for the worldwide technical support irrespective of geographic location. Required skills and experience will include system administration * support experience in at least TWO of the following: Unix*Linux, Microsoft Exchange, Netware, Lotus Notes*Domino Server.You will have strong troubleshooting skills - issue qualification and prioritisation, good written communication skills, (ability to prepare written material that is understandable, pertinent, and well structured) and good verbal communication skills (ability to communicate clearly and concisely to a variety of audiences).
The successful candidate will be responsible for: Replication, analysis and diagnosis of customer issues that have been escalated by world wide support staff and by our client`s distributors and partners . Interfacing directly with product management and the software development and maintenance teams you will help ensure timely and effective resolution of software errors. Creation, maintenance and reviewing of support knowledge base articles, active involvement with Product Management in such areas as Beta programs, customer forums, product enhancement requests and product strength * weakness analysis, managing support readiness programs for new product releases, providing support, guidance and training to the world wide support staff product testing and maintenance, communicating technical information to world wide support staff, reviewing of product documentation and help files will also be your remit. You will be rewarded with and excellent salary, an envious work environment and a benefits package which is second to none. key words: 3rd line, Linux, Exchange, Netware, Lotus Notes, Domino
|
Contact information |
Employer: |
|
Email: |
412@jobinliverpool.informnow.com
|
Phone: |
01636 605125
|
| |
Publication date: 2009-04-08 06:35:05
|
| |
|
|